Infographic demonstrates how WinAir is supporting client success via a variety of mechanisms—company offerings designed to assist clients with reaching their operational goals include the annual WinAir User Summit, the WinAir Champions Forum, and the WinAir User Portal
For over three decades, WinAir has played a profound role in helping its clients achieve operational success. It does this by providing its users with an array of tools and learning opportunities that are designed to advance their skills and improve their overall use of the software solution. In particular, WinAir makes use of a trifecta of support methods, each of which directly correlates with one another.
First, the company facilitates an annual WinAir User Summit, which takes place at varying national and international locations. Second, it oversees and actively participates in an online client message board, known as the WinAir Champions Forum. Third, it manages the WinAir User Portal, an online user knowledge base, support ticketing system, and source for user guides, product release notes, Service Bulletins (SBs), and so on.
The Supporting Client Success infographic showcases these three support mechanisms. The image below summarizes each method, highlights a major benefit of that method, and defines the user group that the support mechanism is primarily geared towards. It is noteworthy to mention that the workflow behind this trifecta of support advances in a cyclical direction. For example, similar challenges that are frequently noted in the WinAir User Portal will be posted in the WinAir Champions Forum, so that client leaders can discuss the material with each other, along with members of our Business Analytics (BA) department. Topics that generate significant interest in the WinAir Champions Forum are generally presented as topics of discussion at the WinAir User Summit.
How does WinAir know which items are of the utmost importance to its clientele? To help prioritize the significance of potential concerns and client requests, WinAir utilizes advanced analytic software and innovation management tools. These programs have effectively assisted the company with aligning their software development goals with that of its users.
To view a summary of all key data presented in the infographic, scroll to the space below the image.
(Click on the image to zoom into the material)
Supporting Client Success Infographic Summary: Summit, Forum, WinAir User Portal
In order to meet an exceed the pressing needs of its global clientele, WinAir offers a trifecta of support mechanisms.
WinAir User Summit
- Learn about development priorities and active projects
- Collaborate and network with industry peers
- Secure your opportunity to contribute to the future development of the software
Description: The WinAir User Summit is an annual event that is hosted by WinAir at a North American and International location.
Major Benefit: Staff have the opportunity to share development ideas and priorities with the WinAir team and other WinAir users. They receive valuable feedback and gain insight into how other companies are using the software solution.
Who Should Attend: Steering committee members, the WinAir Champion, employees involved in Logistics, Procurement, QA Inspection, Inventory, Finance, Management-level Finance, and Maintenance Managers.
2018 Summit Dates:
North America – September 11-13
Australia – September 25-27
WinAir Champions Forum
- Convene with aviation industry leaders
- Discuss topics that are of interest to your company
- Learn new tips and tricks
Description: The WinAir Champions Forum is the premier networking platform for WInAir leaders to convene with other WinAir users from around the globe. Users discuss procedures, best practices, and other topics that are important to their company.
Major Benefit: WinAir leaders can continue to collaborate with the development team and other WinAir users, in order to validate the software development direction between WinAir User Summits.
Who Should Enroll: This forum is exclusive to WinAir Champions at each client organization—registration requires forum administrator approval. Clients interested in participating in the forum can make a request to join through their Client Advocate.
The WinAir User Portal
- Access the online user portal
- Communicate with WinAir Product Specialists
- Track the progression of incidents towards resolution
Description: The WinAir User Portal is each WinAir client organization’s online knowledge base, support ticket solution, and source for user guides, product release notes, service bulletins, and much more. WinAir clients can engage in conversation with WinAir Product Specialists in an open an collaborative environment, and can track the progression of their particular concern towards resolution.
Major Benefit: The WinAir User Portal provides WinAir clients with a direct conduit to the company for ongoing online support. It helps clients resolve their concerns in a collaborative environment that includes their staff and WinAir Product Specialists. The system also provides a comprehensive audit trail of all activity.
Who Should Use This: This portal is geared towards the WinAir Champion at client organizations, along with a number of company designated power users.
Identifying Needs and Assisting Clients with Reaching their Operational Goals
At WinAir, we know that assisting clients with reaching their goals requires a comprehensive understanding of their operation. This means that it is imperative that the client’s particular wants and needs are determined, so that we can deliver on what is expected: streamlined and expedited processes, a boost in overall business efficiencies, and an improvement in the accuracy of reporting.
As was discussed in the infographic, we identify client needs via our trifecta of support (WinAir User Summit, WinAir Champions Forum, and the WinAir User Portal), which provides a thorough understanding of your business’ bigger picture. Each facet of this support mechanism has proved itself to be a crucial component to enhancing our awareness of your intentions, ambitions, and the direction of your business. By gaining a greater perspective of your business case, we are able to better assist you in reaching your goals.
Are you ready to learn more about how WinAir will help you achieve operational success? Contact us now to discuss your specific business needs with a WinAir Solutions Expert!
Based in London, Ontario, Canada, WinAir has 30 years of experience as a leader in aviation management software. Companies rely on WinAir to efficiently and effectively track and manage aircraft maintenance and inventory control. WinAir is proud to lay claim to hundreds of installations at aviation-specific organizations worldwide. From airlines, to heli-ops, to law enforcement agencies, oil industry suppliers, MROs, CAMOs, medical evacuation response teams and more, businesses using WinAir regard the solution as a necessary component to the successful management of their fleet maintenance programs.