AV-BASE Systems recognizes that one of the most important aspects of software provision is support; we continuously assist you through our Incident System and Update Centre while you continue to use the program.
The Incident System, our primary method of contact, is an online reporting system that allows clients to communicate with AV-BASE Systems. You can use this interactive tool to report technical support issues, request system and/or procedural clarification, or request software customization.
Once an incident is submitted by a client, an individual tracking number is created. Clients can check the status, review feedback, or add more comments to the incident on our website.
Submitted incidents are closely monitored and quickly addressed by the WinAir Technical Support team. Each incident is thoroughly reviewed and investigated prior to providing detailed and accurate responses, including updates on product developments and suggestions for process improvement.
AV-BASE Systems also uses the Incident System as an internal project management tool: we assign specific tasks, group tasks into projects, track project milestones, ensure that deadlines are met, and report on project deliverables.
Using the Incident System, you can:
The WinAir Update Centre is a simple way to download enhancements and product updates 24 hours a day, 7 days a week. This separate, web-based program keeps your version of WinAir up-to-date and running smoothly.
The Update Centre is designed to provide you with a clear understanding of what is taking place at each stage of the process. The user-friendly interface also clearly outlines available options.
Using the Update Centre, you can do the following: